Returns & Exchanges

Return & Exchange Policy – Kevin Wireless

1. Return Period

Customers may return or exchange eligible products within 14 days of the original purchase date. After this period, all sales are considered final.

2. Eligibility for Returns

To qualify for a return or exchange:

  • The item must be in original condition (unused, undamaged, and free of scratches)
  • The item must be returned in original packaging with all accessories, manuals, and included items
  • A valid receipt or proof of purchase is required
  • Devices must be free of passwords, iCloud/Google accounts, and locks

3. Non-Returnable Items (Final Sale)

  • Opened or used accessories (earphones, chargers, screen protectors, cases)
  • SIM cards and prepaid cards
  • Software or digital products
  • Items marked as Final Sale

4. Restocking Fee

  • No restocking fee if the return is due to our error
  • 15% restocking fee applies for change-of-mind returns

5. Defective or Damaged Products

  • Report within 7 days of purchase
  • Eligible for replacement or repair under warranty
  • Physical or accidental damage is not covered

6. Refund Method

  • Refunds issued to original payment method
  • Processing time: 5–10 business days
  • Shipping/service fees are non-refundable

7. Exchanges

  • Allowed within return period
  • Item must be equal or higher value
  • Customer pays price difference

8. Warranty

Most devices include manufacturer warranty. After return period, contact manufacturer directly.

9. In-Store Returns Only

All returns/exchanges must be completed in-store only. Mail returns are not accepted unless approved.

Contact Us

Phone: 905-405-8801
Email: Kevinwireless2020@gmail.com
Address: Westwood Square, 7215 Goreway Dr Unit 1E04, Mississauga, ON L4T 0B4